Refund Policy

Last Updated: September 25, 2025

At SajeeStore, we aim to provide smooth and reliable services for Free Fire top-ups and memberships. This Refund Policy explains when refunds are issued, how to request them, and important conditions you should be aware of.

1. When Refunds Are Issued

Refunds may be processed under the following circumstances:

  • Service not delivered: Payment completed but top-up or membership could not be delivered due to technical issues on our side.
  • Duplicate payment: The same order was accidentally charged more than once.
  • Incorrect amount charged: Payment differs from the displayed price due to system errors.
  • Service unavailable: The service becomes unavailable after payment but before delivery due to our fault.

2. When Refunds Are Not Issued

Refunds cannot be issued in the following situations:

  • Incorrect Free Fire Player ID or account details provided by the customer.
  • Game server downtime or maintenance by Garena.
  • Payment failures caused by third-party banks or payment providers.
  • Customer changes mind after successful delivery.
  • Suspended or banned game accounts.
  • Delayed delivery that is eventually completed.
  • Membership benefits already accessed or used.
  • Accounts involved in fraudulent activity.

3. Refund Processing Times

Refund timeframes depend on your payment method:

  • Credit/Debit Cards: 5-7 business days
  • Bank Transfers: 3-5 business days
  • eZ Cash, iPay, LankaPay: 1-3 business days
  • Online Transfers: 2-4 business days

Refunds are processed using the same payment method used for the original transaction.

4. How to Request a Refund

  1. Contact Support: Email support@sajeestore.lk or WhatsApp +94 76 402 5721.
  2. Provide Order Details: Include your order number, payment receipt, and reason for requesting a refund.
  3. Wait for Review: Our team will review your request within 24-48 hours.
  4. Follow Instructions: If approved, follow the steps provided by our support team.

5. Refund Investigation Process

When you submit a refund request, we will:

  • Verify payment and order information.
  • Check our delivery and system logs.
  • Investigate the reason for the request.
  • Contact third-party services if needed.
  • Provide a decision within 48 hours.

6. Fraud Prevention

To protect our services and customers:

  • All refund requests are verified thoroughly.
  • We may ask for additional verification documents.
  • Repeated or suspicious refund requests may lead to account restrictions.
  • Fraudulent requests may result in account suspension.

7. Important Notes

  • Refund requests must be submitted within 7 days of purchase.
  • Partial refunds may be issued in certain situations.
  • Refund decisions are final and at the discretion of SajeeStore.
  • We reserve the right to refuse refunds for accounts involved in suspicious activity.
  • Some refunds may include processing fees.

8. Policy Updates

This Refund Policy may be updated periodically. The latest version will always be posted on this page. Continued use of our services means you agree to the updated policy.

9. Contact Us

If you have questions or need to request a refund, please contact us: